Shipping policy

Timing

• We will try to get your order sent to you as soon as possible. If you’re planning a gift for someone special, factor in that it can take up to 3 days from when you place your order (public holidays and weekend excluded). We are a boutique business, blending all our teas and writing each of our labels by hand. We take great pride in each tea that we create but this can take time.
• We are based in Melbourne, Australia. Most metro Melbourne or Sydney orders should arrive within 3 business days of dispatch. For rural and remote locations, this can take even longer.
• Please also note that Australia Post is running slower than usual given the COVID pandemic so please allow for extra delivery time.

Our Couriers

• We use Australia Post for all of our shipments and do not offer pickup or express post options at this stage.

Costs

• Our shipping rates are calculated by Australia Post and will be visible when you check out. These are Australia Posts’ fees which we pass on
• If your parcel incurs additional charges like customs clearance, importation taxes etc. we will not pay for these

Returned Parcels

• If your parcel is returned because of an incorrect address or because you did not collect your parcel, we will wait until your parcel is returned to us and resend it to you. You will have to pay for the second round of postage however.